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Conflict management

Enhance your ability to openly address issues of conflict constructively

Managing conflict is important because high levels of negative conflict can cause employee disengagement, high turnover as well as decreased productivity.

This one day facilitation is ideally suited for teams or individuals and focuses on:

  • Recognizing and managing emotional triggers

  • Identifying the source of conflict

  • Understanding the perspective of others

  • Identifying solutions through active listening and openness

  • De-escalation methods

Participants will also have the opportunity to discuss case studies to explore how these concepts can be applied.

Conflict management: Service
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